StackPath is a platform of secure Internet services built at the cloud's edge. StackPath services enable developers to build protection and performance into any cloud-based solution—from apps, to games, web sites, and beyond—without needing cloud security and delivery expertise of their own. More than 800,000 customers already use StackPath services, ranging from early-stage enterprises to Fortune 100 organizations. Headquartered in Dallas, Texas, StackPath has offices across the U.S. and around the world. For more information, visit stackpath.com and follow StackPath at www.fb.com/stackpathllc and www.twitter.com/stackpath.
About the Role
The Incident Manager will be the point person for all Incident and Major Incident processes and procedures for the global team. The Incident Manager will employ ITIL standards and will work alongside other ITIL function leaders such as Problem and Change Managers. The Incident Manager will be responsible for the critical incident process and managing the utilization of the process to lead critical incidents. The Incident manager will develop and utilize the appropriate metrics to demonstrate improvements and degradation in the adherence of process. The Incident Manager will also work with the Problem Manager to feed into the RCA process.
This role with report to our: Technical Operation Senior Director
Essential Duties and Responsibilities
Desired Skills and Experience
This job description is not intended to be all-inclusive.
StackPath is an Equal Opportunity Employer. EOE/AA M/F/D/V
If your experience and qualifications match our current needs, a member of our human resources team will contact you. We look forward to hearing from you.