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NOC Supervisor

Location: Winter Park, FL
Department: Operations
Type: Full Time                                                                                                                                                                                                                                                                    

About StackPath

Founded in 2015, StackPath provides inherently secure cloud services so that developers can build online solutions and services that are safe—for their own operations and for their end users. More than 30,000 customers already use StackPath technology, ranging from Fortune 100 companies to early stage startups. We are a fast-growing team headquartered in Dallas, with offices in Los Angeles, Orlando, Seattle, Tel Aviv, and Belgrade.

 

About the Role

As Support Supervisor you will lead and develop our support group. This group operates in our 24/7 NOC monitoring our Global Network and CDN infrastructure. In addition to monitoring, this group provides user support for both Network and CDN Clients.

 

Essential Duties and Responsibilities: 

  • Mentor and develop NOC Technicians
  • Act as point of escalation for NOC Technicians
  • Monitor SLA compliance and quality assurance
  • Develop service procedures, policies and standards as needed
  • Coordinate training schedules

 

Desired Skills and Experience:

  • Bachelor’s degree in computer science or information systems, or equivalent experience
  • Experience with management related to technical customer service groups
  • Technical Support at all levels from Tier I onwards
  • Excellent knowledge of management methods and techniques
  • Task prioritization and execution
  • Advanced troubleshooting methodology
  • Proven ability to train others on complex tasks
  • Understanding of HTTP delivery
  • Understanding of basic Network technology (routers, switches, routing protocols)
  • Understanding of CDNs and their function

 

Other Details:

At StackPath, we take care of our employees we provide competitive salaries and a full slate of benefits. We invest in our people to ensure that they have everything needed to excel on the job.

Our goal is to make the internet a safer place. We need more help from people with the right passion and skills to help us get there.
 

This job description is not intended to be all-inclusive.

StackPath is an Equal Opportunity Employer. EOE/AA M/F/D/V

If your experience and qualifications match our current needs, a member of our human resources team will contact you. We look forward to hearing from you!


 

 

 

 

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